p00 Banking — Deposits, Withdrawals and Account Verification
This page covers every money operation you need inside your p00 account: adding funds, sending a withdrawal back to your wallet, and completing the identity check that keeps your balance secure. The payment methods available to Malaysia accounts include Touch 'n Go eWallet, DuitNow and FPX — each one accessed through the Banking tab once you are logged in. If you are adding funds for the first time, start at the Deposit section below and follow the steps shown in your account cashier. If you are withdrawing, check that your wallet details are saved under Account Settings before submitting the request. The Transaction History tab inside your account lets you match every movement against what your bank or e-wallet recorded.
Putting money into your account starts at the Banking tab — it is the first item in the cashier menu after you log in. We have connected Touch 'n Go eWallet, DuitNow and FPX as the primary deposit rails for Malaysia, so you choose whichever one your phone or bank already supports. Touch 'n Go eWallet deposits go through the in-app QR or the redirect flow; DuitNow routes through your bank's app using your registered DuitNow ID; FPX takes you directly into your bank's online portal. Each method shows its own minimum and maximum amount in the cashier at the point of selection — those figures are shown live and we do not override them here.
Log in and open the cashier
Head to the Banking tab in your account menu. The cashier lists every deposit method currently active for your account region. You will see Touch 'n Go eWallet, DuitNow and FPX listed with their current limits.
Select your payment method
Pick Touch 'n Go eWallet, DuitNow or FPX. Each method shows the minimum and maximum deposit amounts before you confirm. Check those figures against what you want to transfer.
Enter the amount and confirm
Type in the amount, review the summary screen, then tap Confirm. You are redirected to your bank app or e-wallet to complete the authorisation on their side — follow the steps shown there.
Balance reflects in your account
Once the payment provider confirms the transfer, the amount appears in your p00 wallet balance. If it does not appear within the window your provider states, check Transaction History before contacting support.
SEND MONEY OUT
Withdrawing Your Balance Back to Your Wallet
When you are ready to move winnings out, the withdrawal form sits inside the same Banking tab as deposits — just switch to the Withdrawal tab. Before you submit, confirm that the wallet or bank account you want to receive the funds is already saved under your profile; the system matches the withdrawal destination against your verified identity, so the name on your p00 account and the name on the receiving wallet or bank account need to match. Touch 'n Go eWallet and DuitNow are both accepted as withdrawal destinations for Malaysia accounts. FPX is a bank-push method used for deposits, so for withdrawals you would use DuitNow or Touch 'n Go eWallet depending on which your bank supports.
Open the Withdrawal tab in Banking
Log in, go to Banking, and switch to the Withdrawal tab. Your saved wallet and bank details appear automatically if you have added them under Account Settings.
Choose a payout destination
Select Touch 'n Go eWallet or DuitNow as your withdrawal destination. The account name must match your verified p00 identity — mismatches are flagged before the request is submitted.
Enter the amount and review
Type the withdrawal amount, check the minimum shown on screen, and review the summary. The cashier displays the expected processing window from the live system before you confirm.
Track status in Transaction History
After confirming, the request appears in Transaction History with a status label — Pending, Processing or Completed. Check there before raising a support ticket; most status questions are answered by that label.
ACCOUNT VERIFICATION
Verifying Your p00 Account Identity
Account verification is how we confirm that the person making withdrawals is the same person who opened the account. It is a one-time process — once your documents are accepted, they remain on file and you will not be asked again for routine transactions. We ask for a government-issued photo ID and, where the system prompts it, a selfie or a short proof-of-address document. Uploading through the Verification section in Account Settings is the only accepted route; emailed attachments are not processed.
Go to Account Settings — Verification
Log in and open Account Settings. Select the Verification tab. The page lists exactly which documents are required at your current account stage.
Upload a government-issued photo ID
A MyKad or passport photo is accepted. Both sides where required. The upload form shows the accepted file types and size limits — follow those exactly to avoid a re-submission.
Submit and monitor the status
After uploading, the Verification tab shows a Pending status. The outcome changes to Approved or Action Required within the window shown on screen — check there before contacting support.
Verification unlocks full withdrawal access
Once Approved, withdrawal requests process without the identity hold. Future deposits and withdrawals run through the standard flow without repeating this step.
LOCAL PAYMENT METHODS
Payment Options Available for Malaysia Accounts
We support the payment rails that Malaysia account holders already use day-to-day. The methods below are active in the cashier for accounts in eligible regions — availability depends on local law and is confirmed inside your account at the point of transaction. Each method is labelled with its minimum and maximum at the cashier screen.
Touch 'n Go eWallet
Deposit and withdraw using your eWallet balance. The QR or redirect flow is shown in the cashier.
DuitNow
Transfer in using your DuitNow ID linked to any participating Malaysian bank. Also accepted as a withdrawal destination. Confirm your registered ID in Account Settings.
FPX Online Banking
Deposit directly from your Malaysian bank account via the FPX gateway. Select your bank from the list shown in the cashier and complete authorisation inside your bank portal.
TRANSACTION RECORDS
Matching Your Wallet Record with Your p00 Account
Every deposit and withdrawal generates two records — one on your bank or e-wallet side, one in your p00 Transaction History. When those two records match, the transaction is settled. If they do not match, the reference number is where you start. Below is what to check and keep for each type of movement.
Reference numbers
Each transaction in your p00 Transaction History carries a unique reference code. Your e-wallet or bank statement shows a corresponding reference. Write both down before raising a support query — that pairing is what support uses to locate the transaction on our end.
Status labels explained
Transaction History uses three status labels: Pending means the request is queued, Processing means it is with the payment provider, and Completed means funds have moved. An entry stuck on Pending beyond the window shown in the cashier is the right trigger for a support contact.
Account history access
Transaction History is inside the Banking tab and shows the last 90 days by default. You can filter by type — deposits, withdrawals or all — and by date range. Download the CSV export if you need a longer record for reconciliation.
Evidence to keep
Save your e-wallet payment confirmation screenshot and the p00 transaction reference until the status reads Completed. If a discrepancy comes up later, those two pieces of evidence are what the support team needs to investigate without delay.
SECURITY AND TRUST
How We Protect Your p00 Banking Transactions
Banking security at p00 works at four points: the connection you use to reach us, the identity check on your account, the ownership check on your wallet, and the support path if something looks wrong. None of these are passive — each one has a concrete step you can verify yourself.
Domain and connection check
Always access your account through p00. Check the padlock in your browser address bar before entering your login credentials. We do not operate mirror sites or affiliate login pages — if a URL looks different, do not enter your password there. Bookmark the correct address for future sessions.
Identity verification layer
Withdrawals above the unverified threshold require a completed KYC check. This is not a delay tactic — it is the mechanism that stops a third party from draining your balance if your login credentials were ever compromised. Complete it early so it does not hold up your first withdrawal.
Wallet ownership matching
The name on your Touch 'n Go eWallet or DuitNow account must match the name on your p00 account. The system checks this before processing a withdrawal. Adding a wallet that belongs to someone else is flagged automatically and the request is held for review.
Support path for flagged transactions
If a transaction is flagged or a status has not updated within the window shown in your cashier, contact our support team through the Help channel inside your account. Have your transaction reference number ready — that shortens the resolution process significantly.
BANKING QUESTIONS
Common Questions About p00 Banking
These are the questions our account holders ask most about deposits, withdrawals and verification. Each answer reflects how the system actually works — not a generic template.
Which deposit methods are available for my Malaysia account?
Touch 'n Go eWallet, DuitNow and FPX are the active deposit methods shown in your cashier for Malaysia accounts. Each one lists its current minimum and maximum at the point of selection. Availability depends on local law and eligible regions.
How do I withdraw my balance to Touch 'n Go eWallet?
Open the Withdrawal tab inside Banking, select Touch 'n Go eWallet as the destination, and confirm the account name matches your p00 verified identity. Enter the amount, review the processing window shown on screen, then submit. Track the status in Transaction History.
Why is my deposit showing as Pending in Transaction History?
Pending means the payment provider has received the request but has not confirmed the transfer to us yet. Check the window shown in your cashier for that method. If the status has not moved past Pending after that window, contact support with your transaction reference number.
Do I have to complete account verification before I can withdraw?
Withdrawals above the unverified account threshold require a completed KYC check. Upload your government-issued photo ID through Account Settings — Verification. Once the status shows Approved, the hold is removed and future withdrawals process through the standard flow.
What is the minimum withdrawal amount at p00?
The minimum withdrawal amount is shown in the cashier at the point of submission — it reflects the live system figure and may differ by method. We do not publish a static number here because it can change; read the amount shown on your cashier screen before submitting.
My withdrawal is Completed in Transaction History but the money has not arrived in my wallet — what should I do?
A Completed status means the funds left our system. Check your Touch 'n Go eWallet or DuitNow transaction log for an incoming entry around the same time. If nothing appears, note both reference numbers and contact support through the Help channel inside your account.
Casino / Slots
