These terms set out the rules that govern your account on p00, covering how you access the lobby, how transactions are handled through Touch 'n Go eWallet and FPX, and how we handle disputes or changes to service. Read them before you start — they apply from the moment your account is created and remain in effect for as long as it stays active.
Applies on account creation
Covers Touch 'n Go eWallet & FPX transactions
Available where local law permits
Live casino and slots
POLICY POSITION
How These Terms Work on p00
By creating and using a p00 account, you confirm that you have read, understood and agreed to the terms set out on this page. These terms form the complete agreement between you and p00 for access to the lobby, games and account wallet. Where local law in Malaysia affects the availability of any feature — including payment methods such as Touch 'n Go eWallet and FPX — that law takes precedence. We may update these terms periodically; the version published at /terms-conditions/ at any given time is the version in force. We will notify you of material changes through your registered account contact. Your continued use of the platform after a change notice constitutes acceptance. If you do not agree with an updated version, you should stop using your account and contact support to request closure. No verbal representation from any party overrides what is written here. The terms apply equally across mobile and desktop access. If a specific section conflicts with a supplementary policy (such as a game-category rule), the supplementary policy applies to that specific matter and these general terms apply to everything else.
Touch 'n Go eWallet
FPX Online Banking
Mobile & Desktop Access
Account Wallet Transactions
WHAT IS COVERED
Scope: What These Terms Apply To
Not every element of your p00 experience falls under this single document. Understanding the scope helps you know which set of rules applies when a question comes up — whether that is about your account, a payment, a game session or an external service you reached through the lobby.
Account Access
All login, registration and identity verification steps are covered by these terms. This includes how your credentials are stored, what happens when access is disputed and how account closure is handled at your request or ours.
Transactions
Deposits and withdrawals processed through Touch 'n Go eWallet and FPX fall under these terms. The limits, verification steps and wallet reconciliation rules shown inside your account dashboard at the time of the transaction are the operative conditions.
Site Content & Game Sessions
Game content from studios including Joker, PG Soft, Bigtime Gaming and CQ9 is delivered subject to both these terms and each studio's own end-user conditions. RTP information is shown only where the game or studio exposes it directly in the lobby.
Third-Party Services
Links or integrations that take you outside p00 — including your bank's FPX portal or the Touch 'n Go eWallet app — are governed by those third parties' own terms. We do not control, and are not responsible for, conditions imposed by external platforms.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
These terms are not one-sided. You have concrete steps available to you at any point: reviewing your transaction history, correcting account details, raising a question about a policy clause or requesting support when something does not match what is described here. Your transaction history — including all Touch 'n Go eWallet deposits and FPX transfers — is accessible from the wallet section of your account after login. If a record looks incorrect, you can flag it directly from that screen. Account details such as your contact information and preferred payment method can be updated through the account settings page; some changes require a re-verification step for security. For anything related to these terms specifically — a clause you want clarified, a concern about how a rule was applied — our support team is reachable through the contact paths listed in the Support section below. We aim to respond to policy questions within the timeframe shown on the support contact page.
Review Transaction Records
Log into your account and open the wallet section to see a full history of deposits and withdrawals. Each entry shows the method used — Touch 'n Go eWallet or FPX — the amount and the status at that time.
Correct Account Details
Head to account settings to update your registered contact details or payment method. Changes to sensitive fields trigger a verification step — follow the instructions shown on screen to complete the update.
Raise a Policy Question
If a clause in these terms is unclear or you believe a rule has been applied incorrectly to your account, contact our support team with the specific section reference and your account details so we can look into it properly.
Request Account Closure
You may request that your account be closed at any time. Contact support through the channels below and we will confirm the closure steps, including any pending transaction that needs to settle before the account can be fully deactivated.
CONTACT OUR TEAM
Reaching p00 Support on Policy Matters
When a question is specifically about these terms — how a clause applies to your account, a transaction discrepancy, or a request to update your records — contact us through the channels below. Include your account reference and the relevant terms section to help us respond accurately.
Live Chat
Start a live chat session from any page on p00. Available through the chat icon in the bottom corner. For policy questions, share your account reference and the section of these terms you are asking about.
Email Support
Send policy and account queries to our support email address shown on the Contact page. We respond to written inquiries in the order they are received; complex policy matters may take longer than general account questions.
Account Dashboard
The current status of your account, any active notifications about terms changes and your transaction history are all visible after login. Check your dashboard first — many common policy questions are answered by the information shown there.
HOW WE HANDLE THIS
Data, Cookies, Security and Record Retention
We handle the data connected to your p00 account with the practices described in this section. Understanding what we collect, how long we keep it and who to contact if you want it changed gives you a clearer picture of how these terms operate in practice.
Data Collected on Your Account
We collect the details you provide at registration, the transaction records generated by your Touch 'n Go eWallet and FPX activity, and the session data created when you access the lobby. This data is used to operate your account, process payments and respond to support requests.
Cookies and Session Tracking
p00 uses cookies to keep your session active across pages and to remember preferences like your last game category. You can manage cookie settings through your browser; disabling certain cookies may affect how the lobby loads or how your login state is maintained.
How Long Records Are Kept
Account and transaction records are retained for the period required by applicable local law and our operational policies. After account closure, records may be kept for the retention period set out in the version of these terms in force at the time of closure.
Requesting Changes to Your Records
If you believe any information we hold about your account is inaccurate, contact support with your account reference and a description of the correction needed. We will review the request and confirm the outcome — or explain why a change cannot be made — through your registered contact.
TERMS FAQ
Common Questions About These Terms
The questions below cover the situations we hear about most often — what these terms include, how updates are communicated, and what you can do if you disagree with something. If your question is not here, reach out through the support channels listed above.
When do these terms apply to my account?
These terms apply from the moment you complete account registration on p00. They remain in effect for every session, transaction and support interaction for as long as your account is active. Closing your account ends the active agreement, though certain record-retention clauses continue to apply as described in the terms.
How will I know if the terms have changed?
We will send a notification to your registered contact when a material change is made. The updated version will be published at /terms-conditions/ with the effective date noted. Your continued use of the account after that date means you have accepted the revised terms.
Do these terms cover my Touch 'n Go eWallet and FPX transactions?
Yes — deposits and withdrawals processed through Touch 'n Go eWallet and FPX are governed by these terms, specifically the transaction and wallet sections. The limits and verification steps shown inside your account dashboard at the time of the transaction are the operative conditions for that transaction.
What happens if I disagree with how a term was applied?
Contact our support team, quoting the relevant section of these terms and your account reference. We will review the matter and provide a written response. If you remain unsatisfied after our review, the dispute resolution steps described in the terms set out the next course of action available to you.
Can I access these terms on my phone?
Yes. The /terms-conditions/ page is accessible on any mobile browser without needing to log in. Your account dashboard — where you can see notifications about terms updates — is accessible after login on mobile in the same way as on desktop.
Does the scope of these terms cover games from Joker, PG Soft, Bigtime Gaming and CQ9?
Game sessions delivered by studios including Joker, PG Soft, Bigtime Gaming and CQ9 fall under these terms for account and transaction matters. Each studio also has its own end-user conditions for the game content itself. Where both sets of rules apply, the studio's rules govern the game mechanics and ours govern the account and wallet.
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