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Every account on p00 operates under a clear set of conditions — covering how your data is handled, what transactions look like on record, and where this policy applies based on local law and eligible regions. Read through these terms before you complete any account step, because they define the relationship between you and this platform.
This policy sets out what p00 collects when you open an account, browse the lobby, or complete a transaction through Touch 'n Go eWallet or FPX. Collection is limited to what is needed to run your account: login credentials, transaction records, and device session data tied to your wallet activity. We do not sell account data to third parties, and we do not share transaction records — including FPX reference numbers or Touch 'n Go eWallet deposit histories — outside the platform without a lawful basis. Where local law in Malaysia requires disclosure to a relevant authority, we follow that obligation and we will notify you where it is legally permitted to do so. Your account dashboard shows the transaction log that corresponds to every deposit and withdrawal you have made. If a record appears incorrect, the correction process starts with a written request to our support channel — details are in the contact section below. Access to this policy and to the platform itself depends on local law and is available only in eligible regions. We revise these terms when our practices change; the current version is always the one shown on this page.
Not every part of your experience falls under the same set of rules. The scope below separates what this policy governs directly from what sits outside it — so you know which channel to use when a question comes up.
Login sessions, password resets, email verification and account status changes are all governed by this policy. Any action taken through your account page is covered. If access is restricted based on your region, that restriction follows local law.
Deposits and withdrawals processed through Touch 'n Go eWallet or FPX fall under this policy. The transaction record shown in your account dashboard is the authoritative log. Disputes about a specific transaction reference start through our support channel, not through the payment provider directly.
Game titles in the lobby — including Rafflesia Bloom Reels, Fishing Reef Hunter and Live Sandakan Baccarat Room — are delivered by the studios that supply them. Content accuracy and availability are managed at the lobby level. RTP figures are shown only where the game or studio exposes them.
Payment providers such as Touch 'n Go eWallet and FPX operate under their own terms. Once a transaction leaves our wallet interface and enters their network, their policy applies. We do not control processing rules on their side and we do not speak on their behalf.
Your rights under this policy are practical, not abstract. The account dashboard is the starting point for most of them. Transaction history — every Touch 'n Go eWallet deposit and every FPX withdrawal — is visible after login under the wallet tab. If a line item looks wrong, note the reference number shown there before raising a correction request. Account details such as your registered email or contact number can be updated through the account settings page; the fields and verification steps shown there are the ones to follow. For data-related questions that go beyond what the dashboard can answer — such as what is retained after an account is closed — the support channel is the right path. All requests are handled in writing so there is a clear record on both sides. Where local law in Malaysia gives you a right to access or correct personal data held about you, this policy supports that right within the scope of what the platform holds.
Log in and open the wallet tab to see the full transaction history. Each entry shows a reference number, amount and status. This is the record we hold — if you see a discrepancy, note the reference before contacting support.
Email address, contact number and account preferences can be updated from the account settings page. Follow the verification fields shown there. Changes take effect once the on-screen confirmation appears.
Send any question about data handling, retention or scope to the support channel. Written requests get a written response, which keeps a traceable record for both sides. Include your account reference when you write in.
For anything that cannot be resolved through the dashboard or settings page, the live support channel is available. Describe the issue clearly and include the relevant transaction reference or account detail so the team can locate the correct record.
Policy questions, data requests and account correction notices all go through the same contact paths below. When you write in, include your account reference number and a short description of what you need — that is what lets the team pull the right record without delay.
Open the chat icon from any page while logged in. For policy questions, type your account reference number at the start of the conversation so the agent can locate your record immediately.
Send written data requests or correction notices to the support email shown on the contact page. Email creates a paper trail that both you and the support team can refer back to for any follow-up.
The dashboard is the first place to check before contacting support. Transaction logs, account status and current settings are all visible there after login — many queries can be answered without raising a ticket.
How p00 manages account data, session cookies and security settings is described here so you know what is happening behind each login and transaction. This is not a summary — it is what the platform actually does.
Account registration data and transaction records — including Touch 'n Go eWallet and FPX references — are stored only as long as needed to run your account and meet any applicable legal retention requirement. After that period, records are removed from active systems according to the retention schedule we maintain.
Session cookies keep your login active while you browse between the slots lobby and live tables. Preference cookies remember display settings across visits. You can clear these through your browser settings at any time; clearing them will end your current session and reset saved preferences.
Account access is protected by the login credentials you set at registration. The account settings page lets you update your password and review linked contact details. If you suspect unauthorised access, update your password immediately from settings and contact support through live chat with your account reference.
To request a change to the data we hold about you, or to ask what is retained after account closure, send a written request to the support email. Include your account reference number. The team will confirm what is held and what action can be taken under the applicable rules for your region.
The answers below cover the questions that come up most often about p00's legal terms, data handling and account rights. If something here does not cover your situation, use the live chat or support email.
Yes. Any deposit or withdrawal processed through Touch 'n Go eWallet or FPX while using your p00 account is covered by this policy. The transaction record in your dashboard is the reference point. Once the transfer enters the payment provider's own network, their terms apply alongside ours.
Log in and open the account dashboard. The wallet tab shows your full transaction history. Account details such as your registered email and contact number are visible in settings. For data held beyond what the dashboard displays, send a written request to the support email with your account reference number.
Yes. Go to account settings after login and update the relevant field — email, contact number or display preferences. Follow the verification steps shown on that page. If a transaction record appears incorrect, note the reference number in your wallet history and contact support in writing.
Access to your account data is limited to the operational team running the platform and, where local law in Malaysia requires it, to relevant authorities. Data is not sold or shared with third parties for marketing. The payment providers processing Touch 'n Go eWallet and FPX transactions receive only what is needed to complete those transactions.
When an account is closed, data is retained for the period required by applicable legal or regulatory obligations in your region. After that retention period ends, records are removed from active systems. To ask specifically what is held and for how long, send a written request to the support email before or after closing.
Session cookies keep your login active across the lobby. Preference cookies save display settings between visits. Both types can be cleared through your browser settings at any time. Clearing them will end your active session and reset any saved preferences, but it will not affect your account data or transaction history.