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At p00, the way we collect, store and use your account information is governed by this Privacy Policy. It applies to every interaction you have with us — from your first login to your Touch 'n Go eWallet or FPX transaction records — and it is written so you can read it without a legal background.
This Privacy Policy sets out the categories of personal data p00 collects when you register an account, make a deposit through Touch 'n Go eWallet or FPX, navigate the lobby, or contact our support team. The data we collect includes the information you supply directly — your name, email address and account credentials — as well as technical data such as device type, session identifiers and the pages you visit within the platform. We do not sell your personal data to third parties. Where we share data with service partners — for example, payment processors handling your Touch 'n Go eWallet or FPX transactions — those partners are bound by confidentiality obligations and are not permitted to use your data for their own marketing purposes. Data is retained for as long as your account remains active and for any period required by applicable law after account closure. The scope of this policy is limited to services operated directly under the p00 domain, p00. Access to and use of our platform depends on local law and is available only where local law permits.
Not every interaction that touches your p00 account falls entirely within this policy. Some processes — particularly payment processing and third-party content — involve separate data controllers. This section draws the line clearly so you know which rules apply in each part of your experience.
When you log in, reset credentials or update profile details, all data flows through p00's own systems and is fully governed by this policy. Your session data, device fingerprint and login timestamps are ours to manage — and ours to delete on a valid request.
Deposits and withdrawals processed via Touch 'n Go eWallet or FPX pass through the respective payment gateway. Those gateways operate under their own privacy terms. We receive a transaction reference and status only; your full banking credentials are never stored on p00 servers.
Your browsing behaviour inside the lobby — which game categories you open, how long you spend on a session — is recorded as aggregated analytics data. This helps us improve how the lobby is organised. It is not linked to individually identifiable profiles for advertising purposes.
Links to external sites, game studios or partner pages are outside this policy's reach. Once you navigate away from p00, the privacy practices of that destination apply. We are not responsible for how third-party destinations collect or handle your data.
You have concrete options when it comes to the personal data p00 holds. These are not abstract entitlements — each one has a process you can follow right now. You can review the profile data stored in your account by opening the Account Settings page after login; the fields there show what we currently hold. If any detail is incorrect — your name, contact email or registered phone number — you can edit it directly in the form or raise a correction request through our support channel. If you want to understand what data we have collected during a specific period, contact support with your account ID and the date range; we will prepare a summary. For requests to close your account and remove data that is not subject to legal retention, the same support channel applies. All requests are acknowledged and processed within a reasonable period as required by applicable law.
Log in and open Account Settings to see the personal data fields we currently hold. Profile details, registered contact information and linked payment method references are visible there.
Edit your name, email or phone number directly in the account form, or send a correction request to our support team with your account ID. We update verified corrections promptly.
If you want a summary of data collected during a specific period, contact support with your account ID and the relevant date range. We will respond with a plain-language summary.
Account closure and deletion requests go through the support channel. Data subject to legal retention obligations will be held for the required period; everything else is removed on confirmation.
If any part of this Privacy Policy raises a question or you want to exercise a right described above, the three paths below connect you to the right team. For data-specific requests, include your account ID so we can locate your records without delay.
Open the chat widget from any page on p00. Identify your query as a privacy or data request so the team routes it to the right person. Available during platform operating hours.
Send your privacy request to the address listed on the Contact page of p00. Include your registered account email and a brief description of the request. We acknowledge all emails.
For straightforward corrections — name, contact number, linked payment reference — the Account Settings page lets you make changes directly after login without contacting support.
Our approach to your data is built around four practical commitments: what we collect, how long we keep it, how we protect it, and how you can ask us to change it. These commitments are visible in how the platform behaves — not just stated in policy text.
We use session cookies to keep you logged in across the lobby and functional cookies to remember your game-category preference. Analytics cookies collect aggregated, non-identifiable browsing patterns. You can manage cookie preferences through your browser settings at any time.
Account credentials are stored using one-way encryption. Your Touch 'n Go eWallet or FPX session passes through the payment gateway's own secured environment; p00 stores only the transaction reference returned by the gateway, not your payment credentials.
Active account data is retained for the duration of your account. After a verified closure request, data not subject to a legal retention requirement is removed. Transaction references linked to FPX or Touch 'n Go eWallet payments may be held for the period required by applicable law.
Contact our support team with your account ID to request a data summary, correction or erasure. We confirm receipt and process the request within the period applicable law requires. Your right to request is not conditional on closing your account first.
These are the questions we hear most often about how p00 handles your data. Each answer reflects actual practice — not a paraphrasing of the policy text above.
We collect the information you enter in the registration form — name, email address and contact number — along with the device type and session identifiers generated when you first log in. We do not collect payment credentials; those are handled by the Touch 'n Go eWallet or FPX gateway directly.
We share data only with service partners necessary to operate the platform — for example, the payment processor that handles your Touch 'n Go eWallet or FPX transaction. Those partners are bound by confidentiality obligations. We do not sell your data to advertisers or marketing lists.
Data that has no legal retention requirement is removed after we confirm your closure request. Transaction references — such as FPX payment records — may be kept for the period required by applicable law. We confirm what is retained and for how long when we process your request.
Yes. Log in and open Account Settings to review the profile fields we hold. For a broader summary covering a specific date range, contact support with your account ID and the dates. We prepare a plain-language summary and send it to your registered email address.
For most fields — name, contact number, registered email — you can edit directly in Account Settings after login. If the field is locked or the change involves identity verification, raise a correction request through live chat or email. Include your account ID so we can locate and update the record.
We use session cookies for login continuity, functional cookies for lobby preferences, and aggregated analytics cookies. Session and functional cookies are required for the platform to work properly. Analytics cookies can be managed through your browser's cookie settings at any time without affecting your account access.